Casas de Sal

Terms & Conditions

1. Scope

1.1 These Terms and Conditions (“Terms & Conditions”) govern and are an integral part of the contract for the provision of tourist accommodation services, entered into through the Website (“Site”) between Espaço Amarelo – Investimento
Imobiliário, Unipessoal, Lda, a commercial company with registered offices at Avenida Infante Santo, n.º 69 A-C, 1350-177 Lisboa, registered at the Commercial Registry Office of Lisbon with the NIPC 505316455, licence n.º 33756/AL, with share capital of 224.300,00 Euros (“Casas de Sal”), and the Client who subscribes to the contract (“Client”).

1.2 Where the Terms & Conditions are omissive, the Portuguese legislation in force shall apply.

2. Contract Conclusion

2.1 The conclusion of the Contract occurs with the confirmation of the reservation by the Client through the Site, and is made under these Terms & Condition, which knowledge and acceptance by the Client (and more people registered by him) are expressed by validating the checkbox for such purpose in the reservation form, being also known and accepted by the Client and more people registered by him, the Terms of Use of the Site and respective Privacy and Cookies Policies.

3. Bookings

3.1 When booking, the Client must correctly complete the respective form, namely, the dates of arrival and departure and applicable rate, as well as their personal data and payment information, taking full responsibility for the choices made and the information
provided, which must be complete, true and up-to-date.

3.2 With the confirmation of the reservation by the Client, a reservation code is assigned to it, and the Client acquires the right to accommodation under the terms and conditions described in the respective proof of reservation and in the Contract, upon the payment in
accordance with section 5.

3.3 The reservation price includes the taxes legally due, namely the Value Added Tax (“VAT”), which will be charged by Casas de Sal together with the reservation, at the legal rate in force.

3.4 In addition to the price of the booking, it is also due the payment of a security deposit in the amount of € 300.00 (three hundred euros) as a guarantee for any damages to the Accommodation, which is paid by credit card owned by the Client, within the list of issuing entities with which Casas de Sal collaborates, and which is made available on the booking form; the deposit is refunded to the Client, by the same means of payment, up to 3 days after check-out, in case of absence of any damage to the Accommodation.

4. Changes and Cancellation Policy

4.1 Any changes to confirmed bookings must be communicated in writing, and require the express agreement of Casas de Sal, and may imply changes in price and / or be subject to payments of fees, calculated according to the date of the booking, the date of change, and the applicable rate.

4.2 The Client may, at any time before departure, cancel the reservation in writing.

4.3 However, the following cancellation fees will be applicable:
– up to 90 days before check-in – no cancellation fee;
– up to 45 days before check-in – 50% of the booking price;
– In case of later cancellation, or in case of non-attendance, or in case of reduction of the number of nights, the total price of the reservation will be charged.

4.4 In the event of a refund, this will be made immediately, using the same means of payment used for the booking, always within 14 days of cancellation.

5. Payment

5.1 The Client must pay the amount indicated on the booking form.

5.2 Payment is made by the Client (i) 50% on the date of booking, and (ii) the remaining 50% 30 days before check-in.

5.3 Payment is made by credit card of the Client’s ownership, within the list of issuing entities with which Casas de Sal collaborates and which is made available on the booking form, being the payment accepted within the limits authorised by the issuing entities.

5.4 The credit card information provided by the Client is protected by Casa de Sal under the terms of the Privacy Policy.

6. Special Terms and Conditions

6.1 The characteristics of the Accommodation are those set out on the Website and in the reservation.

6.2 The prices indicated are established per night; and both the prices and the minimum number of nights are those indicated when the booking is made.

6.3 The maximum capacity of the Accommodation is 6 persons.

6.4 In the event that it is possible to make a reservation for a number of people greater than the normal capacity of the Accommodation, an additional fee per night will be applied, depending on the rate established at the time of booking, and an extra bed may have to be placed in the Accommodation, which may not have the same comfort and quality as the other beds in the Accommodation, reducing its area, the same happening with children’s beds.

6.5 If the Client is accompanied by more people than those indicated in the reservation to use the Accommodation, Casas de Sal reserves the right to refuse entry. In this case, the Client will not be entitled to a refund of the reservation.

6.6 Parties and events in the Accommodation are strictly prohibited.

6.7 The Accommodation can be used from 17:00 on the day of arrival and must be vacated before 11:00 on the day of departure (in both cases, local time). Staying in the Accommodation beyond the practised departure time may lead to the payment of additional amounts, which are the sole responsibility of the Client.

6.8 If the Client does not arrive at the Accommodation until 23:59 hours of the date of entry indicated on the proof of reservation, Casas de Sal may disregard the booking and assign the use of the Accommodation to third parties.

6.9 The Client must comply with the internal rules of use of the Accommodation, and it is the Client’s responsibility to ensure that all persons accompanying him are aware of and accept it.

6.10 The Client is strongly advised not to keep, or leave, any money, jewellery, or other valuables in the accommodation or in vehicles parked at Casas de Sal.

6.11 Casas de Sal does not assume any responsibility in case of theft, loss or deterioration of valuables such as money, jewellery or other objects of considerable value, if such events take place in the accommodation or inside the vehicles parked in the car park.

6.12 It is strictly forbidden to keep animals and smoke inside Casas de Sal.

7. Liability and Compliance

7.1 Casas de Sal may terminate the contract, without prior notice, if the Client, or any of the persons registered by the Client, persistently disturb the performance of the contract, provided that the Client has been previously warned to cease such behaviour, and, if by his/her behaviour the Client puts others at risk, or if the Client behaves in another unlawful manner under the legal terms.

7.2 Casas de Sal assumes no responsibility if the following situations occur:
– culpable or negligent acts of the Client or a person accompanying the Client;
– unforeseeable or unavoidable failures of third parties, not involved in the performance of the contractual services;
– unavoidable and extraordinary circumstances.

7.3 As regards to extracontractual liability, these provisions apply analogically.

7.4 The Client is further recommended to subscribe a liability insurance covering damage to holiday homes/holiday flats, which has been caused by the Client.

7.5 When, for reasons not attributable to it, Casas de Sal is unable to fulfil its contractual obligations, it shall immediately notify the Client of this impossibility. If the impossibility regards any essential obligation, the Client may terminate the Contract without any penalty or accept, in writing, an amendment to the Contract and any price variation. The Client must inform Casas de Sal of its decision within 4 working days upon the reception of the notification from Casas de Sal, and if the Client does not oppose in said time, it is understood that it agrees with the change.

8. Complaints

8.1 Any defective fulfilment in the performance of the Contract in relation to the services must be communicated to Casas de Sal, in writing, within a maximum period of 20 working days after the end of the service contracted by the Client.

8.2 The Client may also, at any time, submit a complaint in the electronic Complaints Book via the link in the footer of the Website.

9. Communications

9.1 All communications or notifications under the Contract must be made using the information provided by the Client through the online form. Any change in the Client’s data and any communication or notification addressed by the Client to Casas de Sal must be made to the following contacts:

10. Modifications and Updates

10.1 Casas de Sal reserves the right to change these Terms & Conditions at any time, without prior notice, and any changes will be published on the Website.

10.2 Therefore, whenever you make a reservation, and even if you frequently use the Site,
you should read them in full.

11. Applicable Law and Dispute Resolution

11.1 These Terms & Conditions are governed by the Portuguese legislation.

11.2 For the resolution of any disputes arising out or in connection with the Contract, such as matters related to the validity, conclusion, execution, non-compliance, termination or interpretation of the Contract, the Faro District Court shall have exclusive jurisdiction, not with standing the applicable mandatory legal rules.

11.3 Casas de Sal hereby informs the Client that a European platform for the online resolution of consumer disputes (the so-called ODR platform) has been established. The ODR platform can be consulted at the following address; through the ODR platform, the Customer can consult the list of ODR entities, find the link to the website of each of them and initiate an online dispute resolution procedure for the dispute in which he is involved.

11.4 The Customer may also recur to the following alternative consumer dispute resolution
– CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Tel.: 213 847 484; E-mail:
– CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, Tel.: 289 823 135; E-mail:;
– Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra, Tel.: 239 821 690/289. E-mail:
– Centro de Arbitragem de Conflitos de Consumo de Lisboa Tel.: 218807030. E-mail:;
– Centro de Informação de Consumo e Arbitragem do Porto, Tel.: 225 508 349 / 225 029 791; E-mail:
– Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral, Tel.: 253 422 410; E-mail:
– Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo), Tel.: 253 617 604; E-mail:
– Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira, Tel.: 291 215 070; E-mail:

12. Privacy and Personal Data Protection

12.1 Casas de Sal guarantees the confidentiality of all data provided by the Clients.

12.2 The personal data identified in the form as being mandatory are necessary for the supply of the Service by Casas de Sal. The omission or inaccuracy of the data provided by the Client are his/hers sole and entire responsibility and may give rise to the refusal to provide the Service by Casas de Sal.

12.3 The Client’s personal data will be processed and stored in computerised form and are intended to be used by Casas de Sal within the scope of the contractual and/or commercial relationship with the Client and, if the Client consents, to send promotional
communications of interest to the Client.

12.4 Under the terms of the current legislation on the protection of personal data, the Customer is guaranteed, without additional charges, the right to access, rectify, erase his personal data, oppose the use thereof, limit the processing and portability of his data, for the purposes provided for in the previous number, and for this purpose he must send his request to

12.5 Casas de Sal respects the privacy of the Clients and the protection of their personal data. All information collected on the website will be kept confidential and will not be transferred to third parties without the user’s express prior consent.

12.6 The data provided by the Client will be processed exclusively to provide the services requested by the User and to improve their experience on the website., cfr. Política de Privacidade e Política de Cookies.

13. Safety Conditions of Service

13.1 The Client undertakes to comply with all applicable legal provisions, in particular, not to practice or encourage the practice of unlawful acts or offensive to good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules of use of the Service, under penalty of Casas de Sal suspending or disabling the Service.

13.2 The Client expressly recognises and accepts that the IP Network is a public electronic communications network that may be used by several customers, and as such, subject to computer overloads, so Casas de Sal does not guarantee the provision of the Service
without interruptions, loss of information or delays.

13.3 Casas de Sal also does not guarantee the provision of the Service in situations of unforeseeable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unforeseeable nature, external to Casas de Sal and
which cannot be controlled by it).

13.4 In the event of interruption of the provision of the Service for reasons of unforeseeable overload of the systems on which it is supported, Casas de Sal undertakes to regularise its operation as soon as possible.

14. Intellectual Property Rights

14.1 The Client recognises that all content on the Website is the exclusive property of Casas de Sal or third parties, and is protected by Intellectual Property Rights, under the terms of the applicable legislation, and may not be used outside the conditions determined
herein and without the prior and express consent of Casas de Sal.

14.2 Casas de Sal grants the Client a simple, revocable, non-transferable and non-exclusive right of use for the use of the Website and the functionalities that make up the Website, to the extent necessary for its use in the context of these Terms & Conditions, such right of use being limited exclusively for its own purposes, and any commercial use or exploitation of the Website and / or the contents of the Website is prohibited.

14.3 The rights to texts, photographs, images, graphics, sound and animation and all other information, as well as the way they are graphically represented on the Website, including the trademarks, logos, symbols and the layout and structure of the Website are owned by Casas de Sal and or are duly licensed to it by the respective rights holders.

14.4 The Client is not authorised to transmit, publish, modify, copy, sell, use or distribute in any way the texts, images or other information contained in this Website or part of the Website without prior written authorisation from Casas de Sal.

14.5 The use of trademarks and logos on this Website and the provision of materials on the Website do not grant, and cannot be construed as granting, permission to Users to use, directly or indirectly, such trademarks, logos or materials.

14.6 The Client may not duplicate either the Website or any other element of the Website, whether in whole or in part, or rent it, dispose of it, process it, modify it, sublicence it, decompile it, disassemble it or reverse engineer it.

14.7 The Client undertakes to respect the intellectual property rights of third parties, in particular suppliers of content, goods and services appearing on the Website and content on the Website.